EarthWise Pet

Please email your resume and a cover letter explaining why you would like to work at EarthWise Pet. happyvalley.chanda@earthwisepet.com

Job Title: Pet Store Customer Expierence Specialist

Now Hiring: Pet Store Customer Experience Specialist at EarthWise Pet – Happy Valley!

About Us:
EarthWise Pet Nutrition Center and Wellness Spa is a holistic pet supply store committed to providing premium-quality holistic pet foods, supplies, grooming services, and self-wash stations. We are passionate about pets and dedicated to creating exceptional customer experiences. “Pets Are Family!”

Position: Pet Store Customer Experience Specialist

Location: Happy Valley, OR
Employment Type: Part-Time and Full-Time (3-4 days per week, 30-40 hours per week)
Starting Pay: $17.00 – $22.00 per hour, depending on experience
Schedule: Schedule includes evenings, weekends, and shift swaps as needed
Note: The ideal candidate will be flexible in their availability.

About the Role:

As a Pet Store Customer Experience Specialist, you will be a key player in creating individualized and complete solutions for every guest while providing outstanding service through professional conduct and a shared passion for pets. You will help ensure a welcoming, organized, and engaging shopping experience that drives guest loyalty and sales.

Responsibilities Include:

Provide best-in-class guest service by promptly greeting and assisting customers, responding to questions, and creating tailored solutions for pet owners.
Prioritize guest experience above tasks and demonstrate that commitment by engaging with customers throughout the store.
Ensure products are well-stocked, organized, and easy for guests to find.
Accurately process purchases and returns using the POS system, handle cash and make correct change, and follow all checkout procedures.
Answer phones and respond to voicemail promptly, courteously, and professionally. Handle customer complaints with empathy, escalating when appropriate.
Recommend products based on customer needs, promote our in-house loyalty programs and exclusive brand offers through Astro, highlight promotions, and apply selling behaviors to every transaction.
Keep all store areas—including self-wash stations, kitchen, restroom, and sales floor—clean and well-maintained per company guidelines.
Participate in inventory counts, verify shipments, and ensure the accuracy of stock levels in the POS system.
Adhere to opening/closing procedures and all standard operating procedures (SOPs).

What We’re Looking For:

Must be 18 years or older.
Independent, self-motivated, and reliable team member.
Flexible availability and willingness to work varying shifts as needed.
Exceptional cleaning, organizational, and multitasking skills.
Strong problem-solving abilities and creativity in delivering solutions.
Ability to constructively manage pressure and stressful situations.
Excellent verbal and written communication and listening skills.
Outgoing and welcoming personality with a passion for animals.
Ability to work solo and as part of a team.
Strong attention to detail, including basic math skills and POS operation.
Capable of lifting 50 lbs repetitively and standing/moving throughout your shift.

Preferred Experience:

Retail, sales, or pet industry background.
Knowledge of pet nutrition and products.

Why You’ll Love It Here:

Employee discounts on pet food, supplies, and free self-washes.
Work in a pet-friendly environment where your passion for animals can shine.
Opportunity to grow with a locally family-owned and operated business.